Galileo Galilei used to say: “Curiosity always comes first in a problem that wants to be solved.” Well, we have one small thing in common with the Italian polymath: we are curious and not afraid to ask questions. That’s why we recently launched a customer satisfaction survey to increase customer understanding, to identify potential for improvement in performance and service, and to provide the best possible solutions fitted to our customers’ individual needs.
At RoamsysNext, we are more than an agile and innovative bunch of passionate telecom professionals. We constantly ask the question: What do our customers expect from their product? How exactly should it be, how easy-to-use, how detailed and high-quality? Our goal is to exceed our customers’ expectations. And the long-term loyalty of our customers to RoamsysNext proves that we have been successful with this.
The customer survey was launched in May. Our active customers answered 24 questions that explored their experiences communicating with our teams, using our products, and the state of innovation.
We also asked our customers about the main reasons why exactly our tools are used in their companies:
And they have a point there. Through the collaborative development of the GSMA Fraud Intelligence Service, we have reached a milestone in reducing roaming and interconnect fraud.
The most exciting feature consists of the latest GSMA IR.21 data, enriched with ipData OSINT threat feeds which is then systematically analysed and displayed for fraudulent activity. This way, MNOs can already see today what happens tomorrow. Have a look at GSMA Fraud Intelligence Service. Just reach out to us and we can help with the registration and provide a short online training to get you familiar with the tool.
In particular through our Connectivity Innovation Forum which we launched 1.5 years ago, we bring practitioners and experts in the telco industry together to share ideas that can lead to better decisions and collaboration on new technologies. The next Connectivity Innovation Forum will take place after the summer break, so look forward to it!
Back to our customer survey, we also polled the sometimes considered “dangerous” because very honest Net Promoter Score®. It is an index that measures the willingness of customers to recommend a company’s products or services to a friend or a colleague.
At RoamsysNext, we pride ourselves on having great relationships with our customers. Thank you to our valuable customers from all over the world who have given us their honest opinions. It is an honor to have received such positive feedback, and we will use the results of this survey to ensure that we continue to innovate and grow with you to create a better future. Thank you so much!