The fifth webinar of the RoamsysNext Connectivity Innovation Forum (CIF) started with Ema Proda, Business consultant at RoamsysNext. Her insightful analysis clearly showed how the current situation of crisis is impacting the roaming business: plummeting retail markets, networks prioritizing traffic and still ensuring undisrupted service reveal how to an ever-increasing extent the telecom industry dwells at the heart of the population. All the at-home students, home office workers and people seeking entertainment via mobile devices need the telecom industry.
The roaming industry, however, needs to keep the business running. It is facing challenges in that IOT discounts are called into question, and adaptation to reshaped priorities is highly in demand. The looming economic recession with roaming decline to virtually zero level due to international traveling policies, the ARPU is expected to drop severely. The effects of loss of roaming revenue will show in the next quarters. In times of fragility and human panic, traditional fraud and new COVID-19-related attacks, such as attacks to collect subscriber data and bank data as well as the use of ransom ware, are on the rise.
Ema made the case for adapting quickly to the new realities, making use of new technologies to alleviate the pains of change, remaining vigilant and protect the network assets. There is no other way around but to proactively engage in protective measures and of course, using smart and trusted tools to share valuable information with peers to help them protect their networks, too. We all don’t know how long we have to endure, and yet, eventually, the situation will change for the better, “roaming is about connecting”. Let’s protect our relations, especially with regard to maintaining roaming agreements in these difficult times of change.