Not at all. Due to the way we work and due to the way we provide our services, our customers are not affected by the crisis at all. Actually, we are about to release our regular update today which will improve our tools yet again. So, if anything, we are using the isolation of the home office to get even more work done!
It’s difficult times in general, but also for the industry. Roaming traffic is decreasing dramatically, as people aren’t allowed to travel. Nonetheless, the tasks that need to be completed basically stay the same. Due to our solutions network engineers stay updated on their task lists and can keep improving roaming. Roaming volumes might go down, but those customers who still roam are in urgent need of high-quality connections and services. Therefore, it’s simply no option to pause roaming management. This is what we help with.
Another benefit is that Roaming Managers can keep reporting to their Management Boards, thanks to their automated reporting tools provided by us. And as we all hope that this pandemic will have an end soon, we expect people to start travelling again. So MNOs must be prepared for increasing roaming traffic and our solutions give them the best possible position to speed up again.